This Privacy Policy explains how pv88 collects, uses, stores, and protects your personal data when you access and use pv88.app. By registering an account or using any part of the pv88 platform, you acknowledge and agree to the practices described in this Policy.
pv88 is the operator of the online gaming platform accessible at pv88.app ("the Platform"). For the purposes of this Privacy Policy, pv88 is the data controller in respect of personal data collected from players and visitors to the Platform.
pv88 operates under a licence issued by an international gaming authority, which imposes mandatory data protection and privacy obligations on all licensed operators. This Policy is published in fulfilment of those obligations and in accordance with applicable data protection principles.
References to "pv88", "we", "us", or "our" in this Policy refer to the pv88 operator entity. References to "you" or "your" refer to any individual who accesses the Platform, registers an account, or whose personal data is otherwise processed by pv88.
pv88 collects personal data that falls into the following categories:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number (MyKad / passport), username |
| Contact Data | Email address, phone number, billing address |
| Financial Data | Payment method details (e.g. Touch n Go, Maybank account reference), deposit and withdrawal history, MYR wallet balance |
| Technical Data | IP address, browser type and version, device identifiers, operating system, time zone, session logs |
| Usage Data | Pages visited, game history, bet amounts, session duration, click behaviour, login timestamps |
| KYC Verification Data | Copies of identity documents, selfie images submitted for identity verification, proof of address documents |
| Communications Data | Content of support chat logs, email correspondence, feedback and complaints |
| Responsible Gaming Data | Self-set deposit limits, self-exclusion status, cooling-off periods, session time preferences |
We do not collect special categories of personal data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming request or support interaction, in which case it is processed solely for the purpose for which it was disclosed.
pv88 collects personal data through the following means:
Where we receive data about you from third parties, we treat it with the same level of protection as data collected directly from you.
pv88 processes personal data on the following legal bases:
pv88 uses the personal data it collects for the following purposes:
pv88 does not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for the new processing activity.
pv88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary and lawful to do so:
All third-party service providers engaged by pv88 are contractually required to process personal data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection requirements.
pv88 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help the Platform function correctly and allow us to analyse how the Platform is used.
We use the following categories of cookies:
You may control non-essential cookies through your browser settings or the cookie preference panel available on the Platform. Disabling strictly necessary cookies will impair your ability to log in and use pv88's services.
pv88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our gaming licence and applicable legal obligations.
The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
pv88 implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These measures include:
Notwithstanding these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pv88 account credentials. If you believe your account has been compromised, contact pv88 support immediately via live chat within the Platform.
Subject to applicable law and regulatory obligations, you have the following rights in relation to your personal data held by pv88:
To exercise any of these rights, contact pv88 support via live chat within the Platform or by email to [email protected] (plain text — not a clickable link). We will respond within 30 days of receiving a verifiable request. We may require identity verification before processing any data rights request.
Please note that certain rights may be limited where pv88 is required to retain or continue processing data for AML, KYC, or gaming authority compliance purposes.
As an internationally licensed gaming platform, pv88 may transfer personal data to service providers and infrastructure systems located outside Malaysia. Such transfers may include data processed by game software providers, KYC verification partners, and cloud infrastructure providers.
Where personal data is transferred internationally, pv88 ensures that appropriate safeguards are in place to protect the data in accordance with applicable data protection standards, including contractual protections with service providers equivalent in effect to standard contractual clauses recognised by relevant data protection authorities.
By using the pv88 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Malaysia. pv88 will not facilitate transfers that do not meet the minimum security and privacy standards required by our gaming authority licence.
The pv88 Platform is strictly restricted to individuals who are 21 years of age or older, as mandated by our international gaming authority licence. We do not knowingly collect or process personal data from individuals under the age of 21.
If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, we will take immediate steps to delete that data and close the associated account. Any balance held in such an account will be handled in accordance with regulatory requirements.
If you believe that a minor has registered an account with pv88, please contact our support team immediately so we can investigate and take appropriate action.
pv88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or Platform functionality. The date displayed at the top of this page indicates when the Policy was most recently updated.
Material changes will be communicated to registered players by email to the address associated with their account, or via a prominent notice on the Platform, no less than seven (7) days prior to the changes taking effect. For non-material changes (such as clarifications that do not affect the substance of the Policy), we may update the Policy without advance notice.
Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not agree to the revised Policy, you should cease using the Platform and may request account closure in accordance with the Terms and Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or pv88's data processing practices, please contact us through the following channels:
We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) days. Complex requests may require additional time; we will inform you of any extension and the reasons for it.
If you are dissatisfied with our response to your privacy complaint, you may escalate the matter to the dispute resolution body designated by our international gaming authority. Details of this process are available by contacting pv88 support.
pv88 does not accept formal legal or regulatory correspondence by email. All official correspondence must be addressed to our registered legal entity, details of which are available upon written request through the official support channel.
Six principles that govern how pv88 handles your personal data
pv88 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used only to operate the Platform and meet regulatory requirements.
All data transmitted between your device and pv88's servers uses TLS 1.3 encryption — the same standard used by Malaysia's major banks. Your credentials and financial data are protected end-to-end.
You have the right to access, correct, delete, or export your personal data. Submit a request via live chat or email and we'll respond within 30 days. Identity verification required before processing.
pv88 operates under an international gaming authority licence. Our data practices are subject to regular third-party audits for compliance with AML, KYC, and data protection requirements.
We do not hold your data indefinitely. Defined retention periods apply to each data category. Upon expiry, data is securely deleted or irreversibly anonymised — not archived indefinitely.
Marketing communications and non-essential cookies require your explicit opt-in. You can withdraw consent at any time from your account settings without affecting your ability to use pv88's core services.
Our 24/7 support team handles all privacy enquiries, data access requests, and account questions. Log in to access live chat directly within the pv88 platform.
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